Refund & Withdrawal Policy

Last updated: 2025  ·  Lawgistics Australia Pty Ltd

This policy outlines the conditions under which refunds, deferrals, and cancellations are handled for Lawgistics Australia programs. It applies to both individual participants and group programs arranged through universities or partner organisations.

PART ONE

Individual Program Participants

1.1

Withdrawal Notice

If an individual participant wishes to withdraw from a Lawgistics program, the student or their university must notify Lawgistics in writing immediately. Cancellation will take effect once written notice has been received and acknowledged by Lawgistics.

1.2

Refunds

Participants who voluntarily withdraw may be eligible for a refund of program fees already paid, subject to the conditions below.

EXTENUATING CIRCUMSTANCES

In cases of extenuating circumstances — including but not limited to serious illness, incapacitation, death of a close relative, or visa refusal — fees held by Lawgistics may be partially or fully refunded, at the sole discretion of Lawgistics Australia.

Any medical-related withdrawal must be supported by documentation from a registered medical practitioner, submitted in writing for assessment. All refund decisions made by Lawgistics are final.

Lawgistics aims to act fairly and in the best interests of students while balancing commitments to host organisations and partners.

1.3

Placement Guarantee

If Lawgistics is unable to confirm a placement by the agreed cut-off date, any deposit paid will be refunded in full.

1.4

Deposits

Standard program deposits are set out below. Deposit amounts are confirmed in the Program Offer Letter or by the relevant University Program Coordinator.

STANDARD DEPOSIT

$500AUD

Unless otherwise stated in your Program Offer Letter

ACCOMMODATION BOND

$200AUD

Refundable on departure, subject to conditions in Part 3

1.5

Accommodation

Accommodation deposits or payments made in advance are often non-refundable, as these funds are used to secure accommodation with third-party providers. Accommodation providers operate under separate terms and may not be directly affiliated with Lawgistics.

1.6

Program Activities

Any events, group activities, or trips included as part of a packaged program are non-refundable if the participant chooses not to attend or is unable to participate.

1.7

Deferrals

Students may defer their program subject to the following conditions:

  • Deferrals are available for up to12 monthsfrom the original start date

  • Fees will be adjusted to reflect new program dates, where applicable

  • A student may deferno more than twicewithin a 12-month period

  • All fees paid will remain credited to the student's Lawgistics account

PLEASE NOTE

If the deferred program is not undertaken within 12 months, or the student defers twice and does not proceed, the standard refund policy will apply to any remaining credited fees.

PART TWO

Group Programs

2.1

University and Partner Payments

Where a university or partner organisation makes payment on behalf of students, and a participant withdraws, the university must notify Lawgistics in writing immediately. Cancellation becomes effective once acknowledged by Lawgistics.

Universities are encouraged, where possible, to fill the vacant placement to avoid disruption to accommodation and program planning.

2.2

Extenuating Circumstances

In cases of extenuating circumstances — including serious illness, visa refusal, or family emergencies — partial or full refunds may be considered at the sole discretion of Lawgistics Australia, subject to appropriate documentation.

2.3

Program Cancellation by Lawgistics

If a program is cancelled due to unforeseen circumstances — including natural disasters, government travel restrictions, or health and safety concerns — Lawgistics will work with the university to either:

  • Relocate the program to an alternative destination, or

  • Refund program fees less any non-recoverable costs incurred to date

PART THREE

Accommodation Bond Refunds

3.1

Bond Conditions

Participants accommodated in program apartments must pay a refundable accommodation bond of AUD $200 prior to program commencement. The bond will be refunded within 14 days of departure, provided all of the following conditions are met:

All keys and security access cards are returned

The apartment is left in its original condition

All rooms are clean and tidy

Rubbish is disposed of appropriately

Linen and towels are returned clean and unstained

3.2

Deductions

Deductions from the accommodation bond may be made for:

  • Extra cleaning required beyond normal use

  • Replacement of keys or security access cards

  • Damage to fixtures, fittings, or furnishings

Our Commitment

Lawgistics Australia is committed to transparency, fairness and student wellbeing while maintaining strong relationships with universities and host organisations. All refund decisions are made carefully and communicated clearly. For any questions about this policy, please contact us at nmk@lawgistics.my